Muscat: The Ministry of Labour (MoL) has clarified the conditions under which employers and establishments can recover the ticket amount deposited as part of a worker’s travel insurance in cases related to work abandonment reports.
According to the ministry, the service enables both individuals and establishments to request a refund of the insured ticket amount paid for a worker’s travel, provided a registered work abandonment report meets specific criteria.
The ministry stated that the refund can be processed under several conditions. These include the completion of the legally specified period for a work abandonment report, which is four years from the date of approval, provided that the ticket amount remains unused or reserved in the ministry’s account and does not exceed nine years from the approval date.
Refunds may also be granted in cases where a request to cancel the work abandonment report has been submitted by the employer and the status of the application is approved in the ministry’s system, with the ticket amount still unused or reserved.
Additionally, the ministry noted that in cases where a grievance request is filed by the worker and approved, the refund can be processed if the ticket amount remains unused or reserved.
Another condition applies when a worker leaves the country and the work permit status is marked as “cancelled” in the licensing system. In such cases, the refund is permitted if the worker has departed at their own expense without utilising the insured ticket amount linked to the work abandonment report.
The ministry emphasised that these measures aim to streamline procedures, ensure proper utilisation of financial guarantees, and enhance transparency in managing labour-related services.
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